FAQ’S

This sampling of FAQs should help with some basic chemistry information and trouble-shooting issues. Of course, talking to your Poolife® Dealer, Campbell's Pool & Spa, can help you sort through it all.

WHAT CAN I DO IF ALGAE SHOWS UP IN MY POOL?

Campbell's and Lonza offer many solutions based on your individual needs. Campbell's will make educated recommendations after performing a free water sample test. Campbell's and Lonza have products such as:

MY WATER LOOKS CLOUDY. HOW CAN I FIX THAT?

Your best course of action is to bring a water sample and let us test it. We can test your water for free and provide personalized instructions on the best corrective measures.

Some suggestions we may provide are: when pH is high (poolife® pH Minus) for Chlorine Pools

when filter is dirty (poolife ® Filter Cleaner or poolife ® Backwash Filter Cleaner)

for shocking when Free Available Chlorine level is low (poolife ® Turbo Shock ® Shock Treatment)

(poolife ® Super Shock ‘n Swim ) (poolife ® Rapid Shock ®)

(poolife ® Clean Shock )

Note: For Baquacil® pools, use Baquacil Filter Aid and Flocculent

WHAT IS THE PURPOSE OF SANITIZING MY POOL?

Sanitizing pool water kills bacteria that can be harmful to bathers and also aids in controlling algae. You need to constantly check and maintain your sanitizer level because bacteria enters the pool continuously from many sources. Explore our non-chlorine sanitizer program, Baquacil®.

WHAT IS FREE AVAILABLE CHLORINE?

This is the active chlorine in the water that has not combined with organic matter and is therefore available for killing bacteria and algae. The proper range for free chlorine residual is 1-3 ppm. Below 1 ppm can cause swimmer irritation, cloudy water and even allow algae to grow. You should test often throughout the summer when the pool is used most.

WHY DO I HAVE TO 'SHOCK' MY POOL WATER?

"Shocking" your pool water chemically destroys the organic contaminants introduced by bathers and the environment. They restore water clarity, help maintain water balance and eliminate the main causes of eye and nose irritation.

WHAT PRODUCTS HELP WITH STAINS CAUSED BY METALS IN THE WATER?

(poolife® Stain Stop) ties up copper and iron to prevent stains

(poolife® Stain Stop and poolife® TurboBlu Clarifier®) aids in removal of copper and iron from the water

(poolife® Stain Lift) removes most stains caused by metals

Baquacil® Stain Control ties up metals to prevent stains in Baquacil® pools

HOW CAN I PREVENT SCALE FORMATION?

Use (poolife® Intensive Stain Prevention™) to help prevent scale formation that can cause serious damage to pool surface and equipment. Keeping pH and calcium hardness in range will also help to prevent scale buildup.

HOW OFTEN SHOULD I CLEAN MY POOL FILTER?

It is recommended that pool filters be cleaned at least two times per pool season - mid-summer and in the fall - or more often if needed. The filter should also be cleaned at spring opening if it wasn't cleaned as part of the pool closing procedure in the fall. Use poolife® Backwash Filter regularly to improve filter performance and lengthen the life of your filter and do a deep filter cleaning with poolife® Filter Cleaner a minimum of two times per season . For pools use Baquacil® Backwash Filter cleaner after each backwash and Baquacil® Filter Cleaner two times per season at a minimum.

WHAT IS PH?

pH is a measurement of the acidity or alkalinity of water. This is the most important part of chemical balance because it protects the equipment, allows the sanitizer to do its best job and increases swimmer enjoyment.

Ideal range 7.4 to 7.6 If it's too low, use (poolife® pH Plus®)

If it's too high, use (poolife® pH Minus)

WHAT IS TOTAL ALKALINITY (TA)?

It's a measurement of the water's ability to resist changes in pH. pH can be affected by environmental factors such as acid rain, pollution, run-off from the surrounding land, and fertilizers, to name a few. Keeping the TA at the proper range will help prevent pH from fluctuating and help prevent scale and cloudy water.

Ideal range 125 to 150 ppm If it's too low, use (poolife® Alkalinity Plus)

If it's too high, use (poolife® pH Minus)

WHAT IS CALCIUM HARDNESS(CH)?

It's the amount of dissolved calcium in the water. Keeping CH at the proper range will help protect equipment and keep water sparkling. It also helps prevent cloudy water. Ideal range 175 to 225 ppm (200 to 275 ppm for plaster and Baquacil®).

If it's too low, use (poolife® Calcium Plus).

If over 400 ppm, it may be necessary to partially drain the pool and add source water with lower CH.

WHAT IS CHLORINE DEMAND?

Chlorine demand is the consistent inability to maintain a chlorine residual in a pool. It is caused by a buildup of contaminants which creates an "overload" on the sanitizing system. Quite simply, it means that more sanitizer is required than is being provided to the water.

There are two ways to treat chlorine demand. The first is to add the appropriate amount of chlorine. The quickest way to find out what that amount is, would be to have your pool dealer run a chlorine demand test by taking in a sample of pool water for testing. If Chlorine Demand is present shock treating with the recommended amount of poolife® Turbo Shock Shock® Treatment. The second way to treat chlorine demand is to drain some of the water and replace with fresh water. While this will not completely take care of the demand, it can help lower the amount of product needed.

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