Campbell's Pool & Spa takes pride in providing superior customer service in all we do, whether we’re designing and constructing a custom pool and spa, renovating or remodeling an existing pool and spa, or providing weekly maintenance and repair services. We value our customers and appreciate hearing from you. Please take a few minutes to read through our client testimonials to see what some of our clients have had to say about their experience with Campbell's Pool & Spa.
“Everyone was great to work with. They helped me through a few start up issues on my hot tub and I appreciated the attentiveness of the sales, delivery and maintenance staff. Overall, I am satisfied to date.”
“Excellent service and great customer service!!”
“Great pool and spa company!”
DEBBIE and SCOTT JONES
The installers were here today to put my pool up. They got here and got right to work and never took a break, in today's heat it would be normal to take one, but they didn't. I watched them while they were here and it is obvious that they care about the quality of work they do.
They are just finishing up putting the top caps on and I just wanted to let you know that you have great installers working for you. Being in public service I know it is rare to get a compliment from people but I hope you pass on to them my comments.
Great job !”
“As always you have EXCEEDED our expectations on the installation of our new pool!”
WILMA & RAY BENJAMIN
“Pete did a very good job at pool school and Deborah was incredibly nice and helpful. You have a great team - I can tell they want to do a good job and are very keen to customer service. The other thing Tony - and I can say with certainty since I have been in leadership positions for years - they respect you and want you and the entire team to do well. I can tell it is much more than a job for the ones I have interacted with. You have a lot to be proud of - you produce an incredible product and have an incredible team that is loyal. It has been an honor my friend.”
TELLICO VILLAGE, TN
“I just wanted to say that one of your service techs came out to my home last Friday and fixed my Hot Tub. When I first called in, your service coordinator set up a time for you to come out and ask me if I preferred morning or afternoon. I thought here we go, just like the cable company they are going to ask me to stay home all day and sit in the window and watch for them, but that is not what happened. She actually asked me if I wanted to be there or not and then when I told her I did she asked me how much notice I needed in order to come back home from work if need be.
Everything was scheduled, the day came, the service guy called right on time and showed up on time. He was very professional and gave me a little run down on the operation of my spa control box in the event that I might be able to trouble shoot it myself in the future. I think he might have even felt a little bad as lighting had apparently ran in on the breaker, but did not trip it entirely so it was showing voltage but not enough to run the tub. He reset the breaker and wah lah....Service call was 75.00 which I thought was not that bad and I was glad to get my tub going again for the 4th of July Weekend. I just wanted to let you know my experience with Campbell's was a good one. Thanks for focusing on customer service...you can't get that many places anymore.”
“So far, so good! Spa up to normal temp & all seems great this morning!!!
Tech had wonderful, positive attitude and seemed genuinely interested in a final solution to our nagging problem(s)!
I never anticipated such a tremendously favorable experience to come of the late night email I sent new years while we were so disappointed about not getting to use our spa.
But, starting off with incredible response time via the extremely nice holiday after hours reply and ending with the spa repair being expedited to ASAP status, we once again realize WHY Campbell's Pool & Spa was where we decided to make our purchase in the first place!
That, Sir, is THE definition of true, great, old-fashioned, CUSTOMER SERVICE that is all too often forgotten in today's hectic paced business world! As a business owner myself, I applaud your commitment to SUPERIOR customer satisfaction and once again sincerely THANK YOU for considerable effort above and beyond what any of your "competitor(s)" would have even remotely considered as reasonable or appropriate given the time & date of the problem!
Some experts say it is better to have had a problem and to have handled it properly than to have never had any sort of issue because it helps show the character of not only offering great products, but also how well one stands behind what they sale once the money has changed hands! I base our business philosophy on putting our family name and reputation behind every product that Akard Commutator of Tennessee (ACT) supplies, and it is extremely clear to me that the Campbell family has chosen the same approach and commitment to its own customers.... Of which I'm proud to be one of the many!
Once again, I sincerely THANK YOU for the awesome displayed response to our late night, holiday weekend plea for help! Incredible! Hope to never need it again, but it is priceless to have the understanding of just how much commitment to our satisfaction is actually there! Bravo!
Please feel free to share this message with those involved as well as any potential customer(s) that might wish to know more about Campbell's Pool & Spa!”
“ATTENTION: We love our HOT SPRINGS SPA! Our old bodies depend on it for not only comfort and warmth, but ease from pain of old joints and bodies that are aged. Don't sound like much of a reason to tell others about but its the truth, we need this spa to keep us feeling like we used to.
If we are hurting, knees, in my case, shoulder and arm in my husband's case, a session in the small two person spa eases us so we can sleep well. Older folks needs a spa, young people wants a spa for enjoyment, they never think of how much they will come to depend on that spa as they age.
THAT'S OUR STORY AND WE ARE STICKING TO IT.
The VERY BEST PRESENT FOR CHRISTMAS FOR EVERYONE IS A HOT SPRINGS SPA.
Note: We had a twelve person spa before for enjoyment but this two person spa is the very best, easy to care for, and plenty big enough, plus it's great for our condo!”
“Great idea for the sale. Great employees working here – Alen and Grayson.”
“Lenoir City store has great customer service! Thanks! Knoxville also wonderful store for years.”
“Excellent service. Very helpful!”
“Very happy with the service. Glad you are open on Sunday.”
“Very well! Just didn't have the part I needed.”
“Excellent service and assistance.”
“You did GREAT!”
“Continue to be pleased with spa. Never have problems!”
“First time here. Very impressed!”
“Great. People were friendly and helpful.”
“We've been coming here for a long time and we've always been treated great by the staff and the prices are great.”
“Nice, helpful employees.”
LEE ANN C.
“Always very helpful and sales staff very nice.”
“Wonderful!! Thank you Leslie for all your help everyone is great here!”
“Everyone here is always so helpful and nice. Much appreciated!”
“Everyone super sweet and very helpful. Especially Jacob, Brian, and Laura. Will shop again.”
“Thanks for your help.”
“I have used Campbell's Pool & Spa for 3 years, and I have no complaints. Salt water is the way to go.”
“Thanks for everything.”
“Great service folks.”
“Open early on sale weekends.”
“Sales rep. Cindy Dodson knowledgeable and extremely helpful. Will do business with Campbell's again.”
“Miss the store in Solway.”
“Excellent service and help.”
“Always helpful even when I wasn't making a purchase.”
“Cindy Dodson is a wonderful sales rep. It's a great pleasure to deal with her. She is very well trained about going over procedures about our pool. I would highly recommend anyone to come here to Campbell's Pool & Spa.”
“Keep up the good work.”
“Love my salt water pool that Campbell's built!”
“Quick, courteous, and thorough.”
“Cindy D. is a star! Looking forward to getting our Grandee Spa.”
“They have always been very helpful and polite.”