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PROBLEM |
PROBABLE CAUSE |
SOLUTIONS |
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Cloudy Water |
Dirty Filters
Excessive oils/organic matter
Improper sanitation
Suspended particles/organic matter
Overused or old water
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Clean filters with FreshWater® Instant Filter Cleaning
Shock spa with sanitizer
Add sanitizer
Adjust pH and/or alkalinity with FreshWater pH/Alkalinity Up or FreshWater pH/Alkalinity Down
Run jet pump(s) and clean filters with FreshWater Instant Filter Cleaner or FreshWater Filter Cleaner
Drain, clean, and refill the spa
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Water Odor |
Excessive organics in water
Improper sanitation
Low pH
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Shock spa with sanitizer
Add sanitizer
Adjust pH with FreshWater pH/Alkalinity Up to recommended range
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Chlorine Odor |
Chloramine level too high
Low pH
|
Shock spa with sanitizer
Adjust pH with FreshWater pH/Alkalinity Up to recommended range
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Musty Odor |
Bacteria or algae growth
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Shock spa with sanitizer – if problem is still visible or persistent, drain, clean, and refill the spa
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Organic Buildup or Scum Ring Around Spa |
Buildup of oils and dirt
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Wipe off scum with clean rag. If severe, drain the spa, use FreshWater Spa Shine after cleaning to protect the spa shell, and refill spa
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Algae Growth |
High pH
Low sanitizer level
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Shock spa with sanitizer, and adjust pH with FreshWater pH/Alkalinity Down to recommended range
Shock spa with sanitizer and maintain sanitizer level
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Eye Irritation |
Low pH
Low sanitizer level
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Adjust pH with FreshWater pH/Alkalinity/Up
Shock spa with sanitizer
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Skin Irritation or Rash |
Unsanitary water
Free chlorine level above 5 ppm
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Shock spa with sanitizer and maintain sanitizer level
Allow free chlorine level to drop below 5 ppm before spa use
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Stains |
Total alkalinity and/or pH too low
High iron or copper in source water
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Adjust total alkalinity and/or pH with FreshWater Stain & Scale to inhibit metals
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Scale |
Total alkalinity and/or pH too high
High calcium content in water
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Adjust total alkalinity and pH with FreshWater pH/Alkalinity Down – if scale requires removal, drain the spa, scrub off the scale, clean spa shell with FreshWater Spa Shine, and refill the spa. Add FreshWater Stain & Scale and balance the water using FreshWater pH/Alkalinity Up or FreshWater pH/Alkalinity Down
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